Sydney Airport transfer FAQs

Yes. Airporter uses fixed fares for listed service areas, with separate prices for Sydney Airport drop-offs and airport pickups.

Yes. Fixed Airporter fares include standard tolls and standard Sydney Airport access fees where applicable.

No. An enquiry does not confirm a booking. After checking availability and trip details, we’ll send your confirmed fare, including GST, with a secure Stripe link for the 50% deposit.

No. Your quote holds availability without an automatic expiry.

Your booking is confirmed in writing once we’ve checked the deposit payment.

The deposit is 50% of your confirmed fare. After checking availability and trip details, we’ll send your confirmed fare, including GST, with a secure Stripe link for the 50% deposit.

The remaining 50% is payable at pickup before departure, or earlier on request. At pickup, you can pay by contactless card or mobile wallet using Tap to Pay.

Yes. All fares shown include GST, and the confirmed fare we send you includes GST.

Cancel at least 24 hours before pickup and you receive a full refund: a refund of all amounts paid to Airporter for the cancelled transfer, including the deposit and any prepaid balance, without deducting payment-processing fees. For later cancellations and no-shows, reasonable cancellation-related costs or loss are reviewed individually. Any amount retained is capped at the 50% deposit, with any excess refunded. The remaining balance is not charged automatically.

For return bookings, the airport drop-off and the airport pickup are separate transfers. When cancelling, tell us which transfer you are cancelling; the 24-hour notice period and refund apply to that transfer. For a late cancellation or no-show, any amount retained is limited to reasonable cancellation-related costs or loss, capped at 50% of the agreed fare for the cancelled transfer only. Payments allocated to another transfer are unaffected unless that transfer is also cancelled.

Flight delays are reviewed individually before a passenger is treated as a no-show.

Reschedule with at least 24 hours’ notice and there is no change fee, subject to availability and any agreed fare difference.

If Airporter cannot provide the transfer, you receive a full refund: a refund of all amounts paid to Airporter for the cancelled transfer, including the deposit and any prepaid balance, without deducting payment-processing fees.

The North Shore, Hornsby and nearby northern suburbs, and the Northern Beaches from Manly to Palm Beach.

Up to four passengers per trip in a Haval H6 PHEV.

Approximately two large suitcases plus two to three small or medium bags, depending on passenger numbers and luggage size.

No. Customers travelling with children should provide their own approved child restraint where required.

T1 International, T2 Domestic and T3 Domestic.

Domestic pickups may use the Priority Pick-up area. International pickups use the public pickup area where suitable.