Terms of Service

About these terms

This website is operated by Digital Performance, ABN 58 749 338 025, trading through the Airporter booking brand. References to "Airporter", "Airporter.au", "we", "us" or "our" refer to the Airporter booking brand operated by Digital Performance unless otherwise stated.

Booking and payment

Submitting the availability form does not confirm a booking.

After checking availability and trip details, we’ll send your confirmed fare, including GST, with a secure Stripe link for the 50% deposit. Your quote holds availability without an automatic expiry. Your booking is confirmed in writing once we’ve checked the deposit payment. The remaining 50% is payable at pickup before departure, or earlier on request.

At pickup, the balance is paid by contactless card or mobile wallet using Tap to Pay. If you would like to pay earlier, ask for a secure Stripe payment link.

Payment links for Airporter services are issued by Digital Performance, ABN 58 749 338 025. Payment should only be made using the official payment link provided by Airporter.

Cancellations, no-shows and rescheduling

• Cancel at least 24 hours before pickup and you receive a full refund: a refund of all amounts paid to Airporter for the cancelled transfer, including the deposit and any prepaid balance, without deducting payment-processing fees.
• For return bookings, the airport drop-off and the airport pickup are separate transfers. When cancelling, tell us which transfer you are cancelling; the 24-hour notice period and refund apply to that transfer. For a late cancellation or no-show, any amount retained is limited to reasonable cancellation-related costs or loss, capped at 50% of the agreed fare for the cancelled transfer only. Payments allocated to another transfer are unaffected unless that transfer is also cancelled.
• For later cancellations and no-shows, reasonable cancellation-related costs or loss are reviewed individually. Any amount retained is capped at the 50% deposit, with any excess refunded. The remaining balance is not charged automatically.
• If Airporter cannot provide the transfer, you receive a full refund: a refund of all amounts paid to Airporter for the cancelled transfer, including the deposit and any prepaid balance, without deducting payment-processing fees.
• Flight delays are reviewed individually before a passenger is treated as a no-show.
• Reschedule with at least 24 hours’ notice and there is no change fee, subject to availability and any agreed fare difference.
• Existing bookings retain their agreed terms. Your rights under the Australian Consumer Law remain unaffected.

Full details are in the Cancellation Policy.

Service

Airporter provides private airport transfers between Sydney Airport and Sydney's North Shore, Hornsby and Northern Beaches.

Liability

We aim to deliver every confirmed transfer on time, but cannot accept liability for delays caused by factors outside our reasonable control (traffic incidents, severe weather, airport closures).

Changes

We may update these terms for future bookings. Existing bookings remain subject to the terms agreed when booked.